DOTr Commuter Hotline launched for questions, instantly reporting issues and complaints

The DOTr (Department of Transportation) is jumping on the technology bandwagon. It may not be groundbreaking, but the Commuter Hotline will now serve as the agency’s central hotline for everyone to ask their questions and report issues and log complaints. This way, the public is given a direct line to communicate with the Department.

Commuter Hotline: call or text 0920-964-DOTr

Department Of Transportation Dotr Commuter Hotline Inline 01 Min

Photo: Department Of Transportation

From Monday to Friday, the Hotline can be reached from 8AM – 5PM. Whether through calling or sending a text message, you can bring your concerns forward to the Department of Transportation. According to the agency, the hotline will receive “commuter concerns, grievances, and complaints” and will also serve as the public’s means to lodge “reports of red tape from citizens within its offices and attached agencies”.

The hotline is also available on the Viber and WhatsApp messaging apps.

Dotr Libreng Sakay Edsa Carousel Edsa Busway 2023 May Return Inline 02 Min

Photo: DOTr

“We established this hotline because we recognize the public’s role in creating a clean and efficient DOTr. We urge our fellow Filipinos to report your concerns via the Commuter Hotline that require full attention of the DOTr and its attached agencies,” said Department of Transportation Secretary Jaime Bautista.

It can be remembered that the LTO has also launched a similar platform, and now it seems that this may become a staple for government agencies; at least we hope it does. Clear and open lines of communication are one thing, but the question remains as to whether these lines will be manned and if any of the issues brought forward will be heard and addressed. These systems will inevitably encounter some hiccups and a lot of scepticism from the public, but maybe we should give them a chance.

We’d like to think on the positive side, though, and we do hope that that will be the case. After all, what use are all these avenues of technology if it’s all just going to be for show, right?

Mikko Juangco
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