Only eligible riders can claim Grab rebate

It was reported the other day that the PCC had ordered Grab to pay the remaining Php 19.3 Million refunds to Grab users.

Apparently though, in order to claim any amount from the said remaining refund, Grab says there are those who are eligible to do so.

Speaking on TeleRadyo the other day, Grab public affairs head Booey Bonifacio said only users who booked Grab Car rides from August to October in 2019 are entitled to a refund. The Philippine Competition Commission has also ordered rebates for 2 other periods.

Bonifacio further added that Grab has already paid the refund to entitled users. The problem is that only a small percentage of passengers have claimed the rebate on the app.

“Na-disburse na po ni Grab yung ordered refund na ‘to, totalling to about P25 million po,” Bonifacio said.

“But, yun na nga, only 21 percent have redeemed their PCC rebates. So ito yung mga tina-try naming solusyonan sa, together with the PCC,” she said.

“Nung latest filing namin ng memorandum sa PCC last March 8, nagpropose kami ng iba’t ibang measures ma-enganyo yung mga tao na i-redeem tong PCC approved rebates nila but naghihintay pa kami sa PCC kung yung mga proposed solutions for the takeup of passengers would be approved by them,” she explained.

Bonifacio called on their customers to check their app for rebates. The PCC rebate can be found in the Rewards section of the Grab app. She added, however, that users need to activate their GrabPay wallets in order to receive their refund.

Bonifacio said eligible Grab users who can avail of the refund have until February 2030. “Kapag hindi pa rin siya na-claim by 2030, then we would still extend the validity of the PCC-approved rebates for the passengers,” she said. 

Pablo Salapantan

Pablo Salapantan

Pablo's first word was probably "Car", and this has developed into a personal passion that has consumed his professional life as well.

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