The Philippine Competition Commission (PCC) has ordered Grab Holdings, Inc. and MyTaxi.PH to release (immediately) the remaining Php 19.3 Million refunds to eligible users. This is after the PCC found the ride-hailing app’s low disbursement rate of the refunds from previous fines.
After reviewing the compliance reports of previous penalities, the PCC found that only 24.1% of the total refund has been claimed from Grab by eligible passengers as of 15 June 2021, or P6.15 million out of the total P25.45 million penalty required by the PCC to be returned to Grab users.
The PCC is giving Grab until April 22 to refund the remaining amounts to eligible users, noting that the refund should be immediately credited via GrabPay Wallet without requiring any action from the users to claim the amount.
“The penalties are in the form of a refund to remind Grab that every pricing or booking violation committed against passengers shall be paid back to passengers. Grab should immediately release the refunds and continue to adhere to its commitments,” said PCC Chair Arsenio M. Balisacan.