Grab PH issues statement regarding NPC’s CDO for Passenger Selfie, Audio and Video Recording Pilot

Grab Philippines has issued an official statement in response to the National Privacy Commission’s Cease and Desist Order about the ride-hailing app’s Passenger Selfie, Audio, and Video Recording Pilot.

grab logo • Grab PH issues statement regarding NPC's CDO for Passenger Selfie, Audio and Video Recording Pilot

Previously, the NPC found deficiencies in Grab PH’s data processing systems, citing that the Grab “did not sufficiently identify and assess the risks posed by the data processing systems to the rights and freedoms of data subjects.” Grab Philippines has sent out a response to comply with the order.

Read their full statement below:

“The passenger selfie feature and pilot study for in-car audio and video recording were introduced as pioneering safety technology features with the aim of further protecting our ride hailing community. These features follow the legal criteria for lawful processing of data.

However, we recognize the mandate of the National Privacy Commission (NPC) to protect user privacy. Passenger selfie feature and audio and video recording pilot have been temporarily suspended as we work with NPC to address their concerns.

We will fully cooperate with NPC in providing necessary supporting documents to adhere to their standards, implement additional corrective measures, and ensure that NPCs expectations and our approach for safety are mutually understood. “




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