So you have any grievances, comments, suggestions, and )we hope no) violent reactions you want the LTO to know about? It seems that the agency is ready and willing to listen and after the launching of the “Isumbong Mo Kay Chief” QR code, you can make your voice heard. Or your message read, whichever may apply better.
Scan a QR Code, let the LTO know what’s on your mind
The push for the digitalization of the Land Transportation Office and its services hasn’t lost any steam. The “Isumbong mo kay Chief” QR Code is one of its examples, and it aims to make citizens’ voices heard should they have any message – complaints, comments, suggestions – that they wish to convey to the agency.
“Isa po ito sa mga inisyatibo ng LTO tungo sa mas epektibong pagseserbisyo sa taumbayan at sa mabilis na mga transaksyon lalo na’t pursigido nating itinutulak ang full digitalization ng ahensya [This is one of the LTO’s initiatives for more effective service for the people and for faster transactions especially since we are pushing for the full digitalization of the agency],” said Jose Arturo “Jay Art” Tugade, agency Chief.
The first scannable QR Codes were posted in the Licensing Section of the agency’s Central Office in East Avenue, Quezon City, one of the busiest and people-packed areas of the complex just two days ago. Other district and regional offices have already put up the QR codes as well.
Should anyone have a message, they simply have to scan the QR code using their mobile device. From there, they will be brought to a survey form where they can put in details of their comments or suggestions. These messages will be straight to and will be read by Chief Tugade himself and will be brought forward to the officials of different agency districts. There are even pre-filled-out options for complaints that include slow service, disorderly offices, fixers, and even “unpleasant” or “masungit” employees.
“Hinihikayat po natin ang ating mga kababayan na ipabatid sa LTO sa pamamagitan ng online feedback mechanism platform na ito ang kumpletong detalye ng inyong mga reklamo upang aming maimbestigahan at maaksyunan [We are encouraging the people to send complete details of their complaints through the online feedback mechanism platform so we can investigate and take action],” Tugade added.
This is going to be most interesting, to say the least. While the LTO has been exerting its best efforts to serve the people better, we know how many complaints the people have when it comes to dealing with them. We hope Chief Tugade won’t need a lot of help to sift through all the messages that are inevitably coming his way.
Hey, at least they are doing something to better themselves, right?