Late last year we wrote that some Nissan Kicks e-Power owners were experiencing AC issues, specifically some owners would experience complete failure in the sense that the system would stop producing cold air.
Nissan Kicks e-Power AC service campaign
The brand is finally addressing the issue by releasing a statement about the service campaign and has already started reaching out to some affected owners. Furthermore, the brand is also calling on owners to check for themselves if their unit is affected.
If customers do find that their unit is affected they can set an appointment with any authorized dealership to have the problem sorted. The fix requires a re-programming of the software and a component upgrade, which can be done in as little as two hours. This will be performed at no cost to customers.
Thank you very much for your confidence in our brand and product. Nissan is committed to the satisfaction of our valued customers. Regarding our follow-through measures for KICKS e-POWER Air Conditioning (AC) cooling issue, we would like to share a few important updates, as follows:
The company has launched a service campaign to invite owners of KICKS e-POWER to take their vehicle to an authorized Nissan dealer for inspection and repair without any cost.
To expedite the process and reduce any inconvenience, customers are encouraged to contact their preferred authorized Nissan dealership to schedule an appointment before bringing their vehicle in for repair.
Customers with confirmed appointments will be prioritized for parts allocation. Once customers have confirmed the appointment and parts allocation, inspection and repair may proceed and will only take approximately two (2) hours to complete. Nissan will also contact affected customers informing them about the service campaign details.
Please refer to the list of Nissan Dealer contacts through our Find a Dealer page https://www.nissan.ph/dealer-finder.html or contact our dedicated customer support hotline at (+632) 8403-6593 and (+63927) 600-9557.
In the meantime, Nissan is pleased to announce that we have resumed the production and delivery of KICKS e-POWER. We thank our customers for their patience and understanding.
Once again, we apologize for any inconvenience this may have caused and thank our customers for their patience in this matter.