Volkswagen Philippines has reached the end of the line

Since 2013, Ayala, now known as AC Mobility, has distributed Volkswagen vehicles in the Philippines; however, it has now reached the end of the line.

Volkswagen Philippines started out with a great lineup, bringing in the Golf GTi, Passat, Tiguan, and Touareg, to name a few. However, their rapid transition to China-sourced SAIC Volkswagen models has been their downfall, and these vehicles have not been well-received by the Filipino consumer.

Unfamiliar models, high pricing, and some odd decisions have now led Volkswagen Philippines to where they are today.

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It is currently unknown whether Volkswagen has plans to return to the Philippines, but if they do, they should completely revamp their lineup and strategy.

Below is the final message of Volkswagen Philippines to the public, with a commitment to customers for continued after-sales support.

“To our valued Volkswagen customers,

Thank you very much for your continued trust and loyalty over the years.
We’d like to inform you that Automobile Central Enterprise, Inc. (ACEI) and Volkswagen AG have agreed to conclude the distribution of Volkswagen vehicles in the Philippines. As a result, Volkswagen BGC will only be open until 30 September 2025.

Despite this, your experience remains our top priority. Rest assured, Volkswagen vehicles will continue to receive expert care and support at the facilities listed below:
¨ Alabang Service Center, located at Acacia Avenue, Madrigal Business Park, Muntinlupa 1770

Servicing for customers in Cebu will be processed by Alabang but conducted at A. Soriano Ave, Cebu City, 6000
¨ Pampanga Service Center, located at MacArthur Highway, Dolores, San Fernando, Pampanga 2000
For your convenience, you may book a service appointment in Alabang or Cebu through https://idiph.odoo.com/appointment/15 or just send an email to [email protected]. Customers in Metro Manila can also take advantage of a special pickup and delivery service by contacting us through the same email address or by phone at +63 966 379 7673 / +63 917 501 7677.

If you prefer the Pampanga facility, please contact +63 918 854 2379 or send an email to [email protected].

For questions or clarifications, please send us an email through [email protected] or contact us at +63 966 379 7673 / +63 917 501 7677.
Again, thank you for being part of the Volkswagen journey in the Philippines. We are truly grateful for your support.”