When you book a ride using Grab, there will be plenty of times that you will need to directly communicate with the driver for details which is mostly done via regular calls or SMS. That’s a bit of inconvenience as you need to spend credits. The good news is, Grab wants to take that burden away by introducing GrabChat.
GrabChat is an instant messaging platform within the Grab app. It provides the drivers and passengers message templates that they can send to each other by a single tap. You can also send your own message for better coordination. The best part is it’s free, although you will need an internet connectivity for this one.
Here’s how to use the GrabChat feature:
1. Update your Grab app to the latest version.
2. Open the Grab app.
3. Make a GrabTaxi or GrabCar booking.
4. Tap the Chat icon in the “Driver on the way” screen.
5. Send your driver a friendly message!