LTO lost access to AksyOn the Spot hotline after getting 9,000+ messages in just days
After the LTO (re-)launched AksyOn the Spot – a Viber-based hotline for requesting the printing and claiming of plastic-printed driver’s licenses – and an overwhelming 9,000+ messages received the Land Transportation Office has lost access to the number. And this happened all in just a few days. The agency, however, is in contact with Viber Philippines to restore access to the number and get the platform back up.
AksyOn the Spot hotline down in just a few days
Photo: Land Transportation Office
The AksyON the Spot hotline was actually repurposed to be able to take requests for the printing and scheduling of the release of plastic-printed driver’s licenses. In May this year, the hotline was launched as a platform through which scammers and abusive motorists can be reported to the LTO, but perhaps in a bid to make further use of the platform, it was introduced as a “printing-distribution” platform.
Photo: Land Transportation Office
In a statement posted on its social media page, LTO chief, Assistant Secretary Atty. Vigor D. Mendoza II said that the agency’s IT personnel lost access to the AksyOn the Spot hotline after it was flooded with inquiries and requests for printing of driver’s license. On July 18, the total number of requests and inquiries already tallied more than 9,000.
“On behalf of the LTO, I sincerely apologize for this incident. But rest assured that we will continuously work on this to restore our access and eventually facilitate the printing of a plastic driver’s license of our kababayans,” said Mendoza.
Photo: Land Transportation Office
“We assure all our clients that all the efforts are now being done to restore our access to the Viber platform of our hotline so that we can process all the requests for plastic driver’s licenses in the soonest possible time,” he added.
On using the AksyOn the Spot hotline and the agency’s confidence in using the platform, Mendoza lauded, “Tapos na po ang backlog sa plastic driver’s license kaya wala na dapat na mga motorista na gumagamit ng papel na lisensya. Kaya on the part of the LTO, patuloy tayong gumagawa ng paraan upang mapabilis ang serbisyo natin sa ating mga kliyente, sa ating mga kababayan.”
[The backlog on plastic driver’s licenses has been addressed so motorists should no longer use paper licenses. So on the part of the LTO, we will continue to make ways to expedite service to our clients, our countrymen].
Have any of you tried using the AksyOn the Spot hotline? How was your experience? Overall, we’re just glad that the backlog of plastic-printed has been (more properly, continuously, and already being) addressed, but given the public’s voice, we’ll have to wait if the ways and means that are being employed are actually working.
