Ah, yes, the baffling case of OR, CR, and license plate releases. The LTO has been aware of this hounding and pressing issue for years on end 28, and in what seems to be an attempt to set the public at ease, they have released a memo that car and motorcycle dealerships must adhere to for releasing the said documents and plates.
LTO mandates car and MC dealerships to display the processing time of vehicle registration
Photo: LTO
In the agency’s memorandum, all motor vehicle dealerships are required to post the registration timelines prominently within their facilities for the public to see. It will likewise serve as a reminder for everyone in the dealership that strict compliance with the timelines is expected, and should any buyer come up to complain about delays, they will be held liable and charged hefty fines.
A 5-step process has been set out from the time that a vehicle is purchased up to the time that the OR/CR and the license plate are ready to be picked up from the dealership. Let’s have a look at them below.
Motor vehicle registration timeline
Photo: LTO
For a non-motorcycle purchase, a 7-11 day processing window is given for dealerships to finish the registration process.
After the purchase date (Day 1), the dealership has 2-3 days to complete the processing of requirements needed by the LTO to register the vehicle. After 1-2 days have been allotted to process the sales reporting and the initial registration of the brand-new unit. The next 2-3 days will be for the LTO to register the information in its system and release the CR and plate number to the dealership. The buck then goes back to the dealership which has 1-2 days within which to inform and hand over the OR/CR and plate number to the buyer.
If the dealership fails to adhere to the timelines, the number of the offense carries over and moves from paying fines to having the dealership’s blacklisted. For the first offense, the fine is PHP 100,000. The second carries a higher PHP 500,000 penalty plus a suspension of not more than 6 months. The third and final strike warrants the cancellation of their Certificate of Accreditation, and the blacklisting and cancellation of their Certificate of Stock Reported, sales reports, and registration, if the case calls for it.
Motorcycle registration timeline
Photo: LTO
The registration for motorcycles is likewise given the same 5 steps as above. However, MC dealerships have a tighter 3-5 day processing time to adhere to. Motorcycle dealerships also have a different penalty system, which is as follows.
On the first offense, the fine is set at PHP 20,000 with the dealership’s accreditation being deactivated, only to be reinstated after proof of payment. The second offense gets a PHP 30,000 fine and a 1-month suspension to be lifted after giving proof of payment and the service of suspension. PHP 40,000 is set for the 3rd offense along with a 3-month suspension, with its lifting governed by the same guidelines as stated above. The fourth and final offense has a PHP 50,000 fine and comes with the cancellation of the dealership’s Certificate of Accreditation and its blacklisting. Buyers can rest assured, though, that their MC can still be registered by the LTO should this befall their dealership.
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LTO Chief Assistant Secretary JayArt Tugade has been relentless since taking the helm of the agency. Beginning with his campaign to eradicate fixers and corrupt employees inside his agency, he continues the push to institute reforms to improve how they serve the public through streamlining processes, particularly motor vehicle registration.
“The display of vehicle registration processing time in their own showrooms will keep dealers on their toes to assure that they comply, and likewise allow the public that they have the power to report to the government any delays because as paying customers, they deserve to be served better,” Tugade explains.
The new memorandum also directs all LTO regional officials through their Regional Accreditation Committees (RACs) to monitor strict compliance by submitting a monthly report on the number of issued plates per dealership, including those that may be found violating this memorandum that will cause the issuance of Show Cause Orders to Tugade’s office.
“We hope that these reforms will result to faster processes and ultimately, better customer service,” he later added.
We hope so too, Chief Tugade. We truly hope so, too.
yang 3-5 days processing ng OR/CR na yan ay isang napakalaking kasinungalingan. I bought my MC for cash on Nov 15, hanngang ngayon wala pa rin ang OC/CR. May nakausap ako 3 months, 5 months, 6 months wala pa rin ang sa kanila. Hay naku LTO maliban sa sinungaling kayo mga tapad pa. 5 days na nga lang kayong magtrabaho pinapahirapan nyo ang mag motorista.
mukang sa casa problema nyan hindi sa LTO. Hingian mo ng transmittal record yang casa mo patunay na may pinasa talaga sila sa LTO. pag wala maibigay yung casa mo ang nagsisinungaling.
casa ang may prob jan kasi sila nag paprocess nyan kay lto.
anong gagawin kung wala talagang maibigay si dealer? 70th day na ngaun wala parin orcr.
casa is the prob
Got mine last oct 19 cash , and ngayon nag follow up at pinuntahan ko kung ano naba balita , ang sabi lang sakin pina process nayayamot nako kaya medyo galit na boses ko tinatanong ko at gusto ko malaman asan naba ang papers ano naba status kung dipako magagalit dipa aamin na nasa main branch paraw iintayin parin 1 month na mahigit nasa main branch parin pala ni hindi pa nailalakad sa LTO tas sasabihqn pako na onting tiis nalang ? Mabilis naraw pag nakuha na nila papers sa main branch
Kung seryoso kayo mag file ng complaint sa dealer kung saan nyo nakuha yung motor vehicle nyo AT kung sobra na sila sa time allotted by LTO, pwede kayo mag file ng legal complaint sa DTI mismo. Make sure may makakausap kayo sa DTI, sila na bahala magasikaso ng mga ganyang scenario.
kaka release lng ng bagong brio ko from HONDA Green Hills kahapon and ung nakalagay na date sa invoice is October 18 which is nung nagbayad ako ng downpayment today is October 24 and last day na ng 7 days so possible nde ko na pde ilabas ung sasakyan kse wla pa sila binigay na OR/CR ang sabe is 2-4 weeks daw ang process. pano kaya to?
San ba pwedeng mag file ng complain lahat halos ng dealer ay violator ng rules na ito..
Puro drawing di naman nasusunod. Still waiting for that or/Cr kahit MV file number lang Sana wala din kaya yung motor na nkuha ko until nor 30km lang natakbo. Sa loob lang ng subd. Di pweding ilabas. Tapus Sabi nung tech sa service which comes first 1month or 1000km. Ni di nga ma brake in. Ahay…….
Binili ko motor ko cash june 16. Up untill now wala pa fin orcr. Nag file ako complaint sa DTI. Same walang resolution. yung batas na pinatutupad nila walang silbi. Wag kayo bumili ng mc sa motoexpress nakakadismaya lang. Kahit makipag ugnayan ka sa LTO wala din sila resolution.
Sa gumawa ng post na e2 sana ilagay mo how to process a complaint if hindi nasunod yung timeline ng issuance ng or/cr.LTO must be held liable for giving memo na hinde naman nila inaaksyunan.
Purchased motorcycle: July 25, 2023
Official Receipt released: August 18, 2023 (which is 24days since I purchased my vehicle)
Certificate of Registration: WALA PA RIN HANGGANG NGAYON (Date today: September 9, 2023) ALMOST 2 MONTHS NA!
Dealer info:
Name: YAMAHA/MOTORTRADE
Branch: COGEO GATE 2 ANTIPOLO
Pero nagagamit mo Po motor mo pang service ?
sa wheeltek meycuayan din iwasan niyo kung ayaw niyo ma stroke. yung mga nandoon kababait pag nandoon ka pero di mo ma contact mga bibigay na number. kailangan mo parate puntahan at walng parking ang 4 wheels doon.
I purchased my car in early May. the dealership did not process the registration till the end of June. It is now more than 80 days since I purchased the car. I have just received the OR/CR but still have not received plates. I have been told by the sales person that at least 1 other customer has been waiting since April.
nakuha ko po MC ko July 4, 2023 until now wla pa din po ORCR as per dealer.
sana po ma aksyunan po ito..
Paano kpo malalaman kong meron na po akong orcr . mhigit npo 3 buwan
May 1,2023 po nabili .paupdate nmn po kong meron npo at paano mkkuha o malalamn salamat.
hello good day LTO, i got my car in Kia cagayan de oro city on May 29, 2023 and its already almost 2 months ago and the or/cr still on process as per my agent/car dealer advised. any advised?
hello good day LTO, i got my car in Kia cagayan de oro city on May 29, 2023 and its already almost 2 months ago and the or/cr still on process as per my agent/car dealer advised.
Good day po mga sir .follow up ko lng po sana yung o.r .c.r ng motor ko .maraming salamat po.
Or cr
concern
Yung samin po April 26 narelease until now wala pa din ORCR. Sabi ng Dealer matagal si LTO. Totoo po ba ito?
Motorcycle dealer asking additional 1k fee for ORCR. Legit po ba ito?
Ung motor cash ko nabili,but until now ala p din ang orig.OR,CR ko 11 days n ang nkakalipas..SMCT dealer,,inapdate ko s knila,,sabi nla on process n daw s LTO..nkalabas n ang OR ko s portal ko,but until now d ko p din narerecieve s dealer ko ang orig.OR,CR ko.
maganda Umaga po sir, magtatanong po sana ako. Ilan Araw po ba marerelease ang or/cr at plate no po Ng motor? Kumuha po kc ako Ng motor (June 3, 2023) Wala p din po ang or/cr..nghingi n rin po ako Ng transmittal letter kung on going n po ung pagaayos Ng motor ko. Pero Wala po cla mpakita, ano po nid ko gwin.salamat po
ilang months po ba bago ibigay ng dealer ang or cr na nabili
Yahama E. Rodriguez sabi nila 30days to 45days, tapos sa ika-30days follow up, at tawag tawag na lang daw ako.
Honda delear Camarin until now wala pa Rin OR CR Ng kinuha Kong motor asper ng honda personnel mabagal ang process Ng LTO at wala silang control para mapabilis ang pag release Ng CR OR Ng mga motor.
good Afternoon, I just bought a brand new motorcycle on terms and the dealer told me that it will take 45 days to 60 days to release or/cr. What you are stating is it will take 7 days only?
Mag 2–2months na motor ko wala pa ning isa jan ORCR and plaka
we have beand new unit last March 29, 2023. but as of 5/4/2023. we did not received the copy of OR/CR. What should I do. The agend said that there are changes in the system of LTO but I did not see any article or news for that particular update. please help
Ako nga 2019 pa mc ko, gang ngayon wala pa plaka, buti pa yung mga bagong motor ang bilis ma release ang plaka nila
Sir Chief, sana po nag zero backlog program kayo before you apply this streamlining processes,. very unrealistic po kse…..
Di man totoo to ung akin 2 months na wala parin or cr sabi ng dealer mabagal daw lto nag hold pa
boss na ggmit mo yun motor ?
I bought my motorcycle last feb 24 2023 in cash the dealer told me that i will recieve my or cr after 2 weeks until now i dont recieve my or cr upon follow up they told me again that it will take 2 months to release my or cr what will i do can you help me where to complain, i cant use my motorcycle since there is a policy that no or cr no travel policy
What what # can we call in case we have complain?
Our Expander was bought on Jan. 9 and up to this day we are still waiting for the OR/CR.
Paano po ung mga wla pang plates ng motorcycle na binili pa noong 2014 na hindi pa naissue sa aming mga buyers
Mas maayo ni basin madali pa ang pagrelease sa physical plate.. i have a motorcycle since 2014 pa and then until now wala pa ang physical plate and naa sad ko isa ka motor since October 2021 until now wala pa ang physical plate.. How sad.. 😭
Hindi naman nasusunod Yan,sakin Isang buwan Bago ko nkuha Ang xerox copy (palang)Ng or/Cr ko,Yung original irerequest padaw Ng dealer sa main office nila,plaka after one month parin daw,samantalang cash Kong binili Yung motor ko,Kya Minsan mas magandang mag second hand nalang e,diko alam sino ba dapat managot sa inyo
as always.. sanay na kami. puro nmn sablay yan…
Any update on the release of motorcyle plate for year the 2015 to 2017
I ourchase my aerix dated oct 25, lto OR 11/08/22 same with the CR but if to this date i dknt hve yet the plate feb. 9 2023 it is almost 4 month already were is the timeline go is it onky for advertizemebt purposes.?
OR, CR and license plate lang, dapat yata lahat ng trabaho sa LTO ay may timeline, mahirap yata ung nag aantay ka ng ilang oras na hindi mo alam kung gaano katagal ang pag proseso ng papeles mo.
I’ve i’ve been trying to get my license plate five years
Where do we file a complaint in case the dealer fails to follow the processing day?
follow up dito